Domain refund policy

We automatically issue a refund when you cancel a LugaCloud domain within 1 day of registration.

Otherwise, your domain is set to auto-renew, and we follow these policies:

• We don’t offer refunds for newly registered LugaCloud domains after the 1-day grace period.
• Fifteen days before we charge you for the domain renewal, we’ll send an email letting you know you’re scheduled for a payment. If you don’t want your domain to renew automatically, you can disable auto-renew in the Domains panel prior to the renewal charge.

Some domains have exceptions:

• Country code top level domains (ccTLDs) – There’s no 1-day grace period or refund for most ccTLDs, such as .com.au or .eu. .ug For more information on specific ccTLDs, visit Domain TLD list.
• Domains transferred into LugaCloud – There’s no 1-day grace period when you transfer a domain to LugaCloud However, you can cancel the transfer and receive a refund before it’s complete. After the domain is fully transferred, it’s set to auto-renew.

Free LugaCloud Domains

All free domains registered as of March 5, 2021 are free for the first year of service. After one year of service, the domain renews for $20. We’ll charge the credit card connected to your site.

If you change from a monthly to annual billing cycle, we can’t refund a domain you already bought and convert it to a free domain. However, you can register another domain for free.

If you registered a free domain prior to March 5, 2021, your domain will continue to renew for free every year that your site remains active and on an annual billing plan.

Scheduling refund policy

All Scheduling subscriptions are non-refundable, regardless of plan level or billing cycle.

Before subscribing to Scheduling, we highly recommend starting a trial. During your trial period you can access everything on the Emerging plan.

Request a refund

If you believe you’re eligible for a refund but haven’t received one, contact us by completing a refund request form in your client area. We review every refund request we receive and aim to respond within two business days.

If you haven’t received a refund you’re expecting, but it’s been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.